Shipping policy

Free Shipping

SilkyCo offers free standard shipping within the continental United States on orders over USD $39.99.

For orders below the free shipping threshold, shipping rates are automatically calculated at checkout based on package size, weight, destination, and selected shipping method.

 

Shipping & Processing

Because every SilkyCo accessory is thoughtfully handcrafted, orders are typically prepared within 2–4 business days before shipment.

Once shipped, delivery within the continental United States generally takes approximately 6–10 business days depending on the destination and carrier conditions.

Please note that pre-order items may require additional waiting time based on product availability.

Personalized ID tags require additional preparation time and are typically processed within 5–7 business days.

 

Shipping Availability

SilkyCo currently ships within the continental United States only.

At this time, we are unable to deliver to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or APO/FPO military addresses.

 

Multiple Item Shipments

If part of your order becomes temporarily unavailable, we may hold the shipment until all items are ready to ensure your order arrives together.

If you prefer partial shipment for available items, please contact our customer support team and we will be happy to assist.

 

Address Changes & Order Updates

If you need to update your shipping address or modify your order, please contact us as soon as possible.

Orders may be canceled within 60 minutes of purchase. Once an order has been processed or shipped, we may no longer be able to make changes.

Please make sure your shipping information is accurate before placing your order, as SilkyCo cannot be responsible for packages lost due to incorrect or incomplete address details provided at checkout.

 

Order Issues & Support

If you experience any issues with your order, including damaged items, incorrect products, or missing packages, please contact SilkyCo Customer Support within 48 hours of delivery.

Our team will do our best to assist you as quickly as possible.

 

Shipping Delays

Delivery times may occasionally be affected by weather conditions, carrier delays, holidays, customs inspections, or other circumstances outside of our control.

We appreciate your patience and understanding during these situations.

 

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

You can also log into your SilkyCo account to view your order status at any time or contact our customer support team for additional assistance.

 

Need Help?

If you have any questions regarding shipping, orders, or delivery, please feel free to contact SilkyCo Customer Support at support@thesilkyco.com.

We are always happy to help.